SIA Ozelle Studio
1. Ordering Policy
At Ozelle Studio, our products are thoughtfully made to order. We recommend placing your order well in advance of your event to allow sufficient time for production, shipping, and any necessary alterations.
If your desired item is not currently available in our showroom, the estimated production times are:
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Wedding dresses: 1–3 months
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Jewelry: 3–7 business days
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Veils, petticoats, jackets, and other accessories: 2–3 weeks
If an item is already available in our showroom, it will generally be shipped within 2 business days after payment has been received and authorized.
Please note that production times are estimates and may vary depending on the specific item, availability, season, and manufacturer.
2. Placing an Order
Orders are placed through the Ozelle Studio website, ozellestudio.com, by completing the relevant order form and submitting the required information.
By placing an order and clicking the applicable order confirmation button, the customer confirms their intention to purchase the selected product at the stated price and agrees to these Terms & Conditions.
Customers are responsible for ensuring that all information provided at the time of ordering is complete and accurate, including:
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Full name
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Delivery address
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Telephone number required for delivery
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Email address and other contact details
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Event date, where applicable
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Required measurements, where requested
Ozelle Studio cannot be held responsible for delays, failed deliveries, or other issues resulting from incorrect or incomplete information provided by the customer.
An order will only be accepted once payment has been successfully authorized. Ozelle Studio reserves the right to decline or cancel an order where payment authorization cannot be obtained.
3. Production & Delivery
Products that are made to order will be prepared according to the applicable estimated production timeframe. Customers should take production and delivery times into consideration when planning for their event.
Shipping costs are payable by the customer unless otherwise stated. Orders will be shipped to the delivery address provided by the customer using the applicable courier or postal service.
For deliveries within Latvia, personal information necessary to complete the delivery may be shared with the relevant delivery provider, including VAS Latvijas Pasts and SIA Omniva, where applicable. Such information is used solely for the purpose of fulfilling and delivering the order.
Ozelle Studio recommends ordering as early as possible, particularly for wedding dresses and other event-specific items, to allow adequate time for production, delivery, fitting, and alterations.
4. Custom Orders & Measurements
Ozelle Studio may offer custom orders, including selected design modifications or orders made according to the customer's measurements.
If you are unsure about your size, measurements, or available options, we strongly recommend contacting us before placing your order. Our team will be happy to assist you in selecting the most appropriate size and options.
Please ensure that all measurements supplied to Ozelle Studio are accurate and taken according to our measurement instructions.
Custom-made products, custom measurements, and requested alterations are non-returnable and non-refundable, except where required by applicable law.
Once an order has been placed, changes to the selected size or measurements may not be possible. Ozelle Studio is not responsible for additional alterations required if the customer's body measurements or size change between the date of ordering and the event date.
5. Sizing
Sizing may vary between designers, brands, and individual product lines. Each vendor may use its own size chart, and sizes are not necessarily consistent from one vendor to another.
Customers must refer to the specific size chart provided for the product or designer when selecting a wedding dress or other garment.
Ozelle Studio cannot be held responsible for sizing issues resulting from the customer's selection of an incorrect size. We do not guarantee that a garment will fit if the customer's measurements change after the order has been placed.
Ozelle Studio is also not responsible for the cost or outcome of alterations required due to changes in the customer's measurements or size prior to the event.
We strongly encourage customers to seek our advice before ordering if they are uncertain about sizing.
6. Transaction Refusal & Product Availability
Ozelle Studio reserves the right, at its discretion, to:
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Withdraw any product from the website at any time;
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Modify, update, or remove website content or product information;
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Correct errors or inaccuracies in product descriptions, pricing, or availability; and
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Refuse or cancel a transaction for legitimate reasons, including where payment cannot be authorized or where a product is unavailable.
Submitting an order does not guarantee acceptance if payment authorization has not been obtained or if the ordered product subsequently becomes unavailable.
7. Customer Responsibility
By placing an order, the customer confirms that they have reviewed the relevant product information, including the applicable size chart, and have provided accurate contact, delivery, and measurement information where required.
For event-specific purchases, including wedding dresses, veils, and other garments, the customer is responsible for allowing adequate time between ordering and the event for production, delivery, fitting, and any required alterations.
Ozelle Studio strongly recommends ordering as early as reasonably possible to minimize the risk of timing-related issues.
8. Website Content
Ozelle Studio makes reasonable efforts to ensure that the information presented on the website is accurate and up to date. However, product availability, descriptions, specifications, pricing, imagery, and other content may change without prior notice.
We reserve the right to update, amend, or remove website content at any time.
9. Acceptance of Terms
By using the Ozelle Studio website and/or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
These Terms & Conditions are subject to applicable consumer protection and other mandatory laws. Where a provision of these Terms & Conditions conflicts with a mandatory legal requirement, the applicable law will prevail.