Ozelle Studio ships orders within the Baltic States using Latvian Post registered mail or Omniva courier services. All shipped orders are provided with tracking information so that customers can follow the progress of their delivery.
Estimated Delivery Times
Approximate delivery times are:
-
Europe: 5–15 business days
These delivery times are estimates only and should be used as a general guide. They do not include the time required for production of made-to-order items.
When placing an order, please make sure to allow sufficient time for production, processing, and shipping, particularly when ordering for a specific event or wedding.
Customers are responsible for ensuring that the delivery address and contact details provided with the order are correct. Ozelle Studio cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Shipping Delays
While we do our best to ensure that orders are dispatched and delivered within the estimated timeframes, Ozelle Studio cannot guarantee specific delivery dates.
We are not responsible for delays caused by circumstances beyond our control, including postal or courier service disruptions, customs processing, weather conditions, strikes, transportation issues, or other unforeseen circumstances.
Customs, Duties & Local Taxes
Usually we operate only in the European Union single market, so no extra fees, taxes or duties are added.
Depending on the destination country, additional charges such as customs duties, import taxes, VAT, or other local fees may apply.
Any such charges are the responsibility of the customer and are not included in the purchase or shipping price unless explicitly stated otherwise.
Customs regulations and procedures vary between countries. We recommend contacting your local customs authority before placing an international order if you require information about potential import duties, taxes, or other charges.
Delivery Confirmation & Lost Parcels
An order is considered delivered once the tracking information provided by Latvian Post, the destination country's postal service, or Omniva shows the parcel as delivered.
If a customer disputes the delivery status or reports that an order has not been received despite the tracking information showing delivery, Ozelle Studio will contact the relevant postal or courier service to initiate an investigation.
In such cases, the postal or courier service may need to request additional information from the destination country's delivery service. Please be aware that postal investigations can take time, and resolution timelines are outside Ozelle Studio's control.
In-Store Collection
Customers may choose to collect their order directly from the Ozelle Studio showroom at:
Ozelle Studio
Peitava iela 5
LV-1050 Riga, Latvia
In-store collection is available free of charge.
Please complete and pay for your order through our online store before collecting it. We will notify you once your order is ready for collection.