Privacy Policy

Last updated: 28 August 2026

Ozelle Studio ("Ozelle Studio", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or use ozellestudio.com (the "Website"), purchase our products, contact us, or otherwise interact with our services (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refers to any person using our Website or Services, including customers, prospective customers, website visitors, and individuals who communicate with us.

Please read this Privacy Policy carefully to understand how we handle your personal data.

1. Who We Are

Ozelle Studio is responsible for the processing of your personal data in connection with the Website and our Services.

Ozelle Studio
Peitava iela 5
LV-1050, Riga
Latvia

If you have any questions about this Privacy Policy or the way we process your personal data, please contact us using the contact details provided at the end of this policy.

2. Personal Data We Collect

The personal data we collect depends on how you interact with us and which Services you use.

Information You Provide Directly

When you place an order, contact us, create an account, request assistance, or otherwise interact with our Website, we may collect information such as:

Your name and surname;
Billing and delivery address;
Email address;
Telephone number;
Order and purchase details;
Information relating to your event or wedding date, where relevant;
Measurements and sizing information provided for an order;
Account information, where an account is available;
Payment and transaction information;
Communications you send to us, including customer-service enquiries; and
Any other information you voluntarily provide to us.

We only request information that is reasonably necessary for the relevant purpose. If you choose not to provide information required to process an order or provide a particular Service, we may not be able to complete your order or provide that Service.

Information Collected Automatically

When you visit our Website, certain technical and usage information may be collected automatically.

This may include:

IP address;
Browser type and version;
Device type and operating system;
General location information derived from your IP address;
Website pages visited;
Date and time of your visit;
Referring websites;
Information about how you interact with the Website; and
Other technical information necessary to maintain and improve the Website.

We may collect this information through cookies and similar technologies. More information about cookies is provided below.

Information We Receive from Third Parties

We may receive personal data from third-party service providers that support our Website and business operations.

These may include:

E-commerce and website platform providers, such as Shopify;
Payment service providers;
Postal and courier companies;
Website hosting and technical service providers;
Analytics providers;
Marketing and advertising providers; and
Customer-support or communication platforms.

Where third parties process personal data on our behalf, we require them to handle the information in accordance with applicable data-protection laws and our instructions, where required by law.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

Processing and Fulfilling Orders

We use your information to:

Process and confirm purchases;
Process payments;
Prepare and fulfill orders;
Arrange delivery or collection;
Communicate with you regarding your order;
Provide information about production and delivery;
Handle returns, exchanges, or other order-related matters; and
Provide customer support.

Communicating With You

We may use your contact details to respond to enquiries, provide customer support, communicate about your orders, and send other service-related communications.

Improving Our Website and Services

We may use technical and usage information to understand how visitors use our Website, troubleshoot technical issues, improve functionality, and develop our products and Services.

Marketing

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send you information about our products, collections, promotions, events, or other marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the relevant communication or by contacting us directly.

Please note that opting out of marketing communications will not prevent us from sending important non-marketing messages relating to your orders, transactions, or account.

Fraud Prevention and Website Security

We may process personal data to detect, prevent, and investigate fraud, unauthorized transactions, security incidents, or other unlawful activity, and to protect our Website, business, customers, and other users.

Legal and Regulatory Obligations

We may process and retain personal data where necessary to comply with applicable laws, accounting and tax requirements, legal proceedings, requests from competent authorities, or other legal obligations.

4. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on one or more of the following legal bases:

Performance of a contract:
Where processing is necessary to accept, process, and fulfill your order or otherwise provide Services you have requested.

Legal obligation:
Where we are required to process or retain information to comply with applicable legal, accounting, tax, or regulatory obligations.

Legitimate interests:
Where processing is necessary for our legitimate business interests, such as maintaining and improving our Website, preventing fraud, ensuring security, responding to enquiries, and managing our customer relationships, provided that these interests do not override your fundamental rights and freedoms.

Consent:
Where you have provided consent, for example for certain marketing communications or non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to ensure that the Website functions properly, remember preferences, understand how visitors use the Website, and improve your online experience.

Cookies may be used for purposes including:

Essential website functionality;
Shopping-cart and checkout functionality;
Remembering preferences;
Website analytics;
Performance monitoring; and
Marketing or advertising, where applicable and permitted.

Our e-commerce platform and service providers may also use cookies in connection with providing their services.

You can control or disable cookies through your browser settings and, where applicable, through our cookie-consent tools.

Please note that disabling certain cookies may affect the functionality of the Website or prevent some features from working correctly.

For information about Shopify's use of cookies, please refer to Shopify's Cookie Policy.

6. How We Share Your Personal Data

We do not sell your personal data.

We may disclose personal data to third parties where reasonably necessary to operate our business, provide our Services, fulfill your order, or comply with legal obligations.

These third parties may include:

Service Providers

We may share relevant information with companies that provide services on our behalf, including:

E-commerce and website providers;
Payment processors;
IT and technical-support providers;
Website hosting providers;
Analytics providers;
Customer-support services;
Cloud-storage providers; and
Shipping and fulfillment providers.

Delivery Services

To deliver your order, we may provide the necessary personal information to postal and courier services, including Latvijas Pasts and Omniva, where applicable.

This information may include your name, delivery address, telephone number, and other information necessary to complete the delivery.

Payment Providers

Payment information may be processed directly by third-party payment providers. We generally do not store complete payment-card details ourselves. Payment providers process your information according to their own privacy policies and applicable security requirements.

Legal Requirements

We may disclose personal data where required or permitted by law, including in response to lawful requests from courts, government authorities, law-enforcement agencies, or other competent bodies.

Business Transfers

If Ozelle Studio is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal data may be transferred as part of that transaction, subject to applicable legal requirements.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors including:

Whether we need the information to provide our Services;
Whether you have an account with us;
Whether an order or customer relationship remains active;
Our legal, tax, accounting, and regulatory obligations;
The need to resolve disputes; and
The need to enforce our agreements and protect our legal rights.

When personal data is no longer required, we will delete it or anonymize it where reasonably possible, subject to applicable legal retention requirements.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your personal data.

You should avoid sending sensitive or confidential information through unsecured communication channels.

9. Your Privacy Rights

Depending on your location and the applicable law, you may have certain rights regarding your personal data.

Where the GDPR applies, these may include:

Right of Access

You may request information about the personal data we hold about you and how we process it.

Right to Rectification

You may request that inaccurate or incomplete personal data be corrected.

Right to Erasure

In certain circumstances, you may request that your personal data be deleted.

Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain circumstances.

Right to Data Portability

Where applicable, you may request a copy of certain personal data in a structured, commonly used, and machine-readable format and request that it be transferred to another provider.

Right to Object

You may object to certain processing of your personal data, including processing based on legitimate interests. You may also object to direct marketing at any time.

Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the relevant data-protection supervisory authority.

For Latvia, the relevant supervisory authority is the Data State Inspectorate (Datu valsts inspekcija).

To exercise your rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling certain requests.

10. Marketing Communications

If you have subscribed to our marketing communications, we may send you information about new collections, products, promotions, events, or other updates.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.

Even if you opt out of marketing communications, we may continue to contact you with essential transactional or service-related information, such as order confirmations, delivery updates, payment information, or responses to your enquiries.

11. Third-Party Websites and Services

Our Website may contain links to websites, social-media platforms, payment providers, or other services operated by third parties.

If you follow a link to a third-party website, that website will be governed by its own privacy policy and terms. Ozelle Studio is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

12. Children's Privacy

Our Website and Services are not intended for children.

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information without appropriate parental or guardian consent, please contact us so that we can take appropriate steps to delete the information where required.

13. International Data Transfers

Some of our service providers may process or store personal data outside Latvia or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data-protection legislation. Where required, this may include relying on an adequacy decision, Standard Contractual Clauses, or another legally recognized transfer mechanism.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Website, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy and, where required by law, provide additional notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your data-protection rights, please contact us: